all prices are stated in local currency if available, or usd / eur. the eur price includes swedish vat (currently 25%) that will be charged to all purchases within the european union. companies within eu with an ec-vat number can state this number, plus the company postal address registered, to have the vat removed from the end price. all goods remain the property of teenage engineering until paid for in full.
all orders are shipped locally or from our main warehouse in sweden. we ship most orders using ups. smaller items are sent by mail without tracking. when your order is placed we will send you a preliminary confirmation. once your package is shipped we will send you an email with the tracking number. due to courier restrictions and the risk of credit card fraud we cannot deliver to po boxes.
orders to countries outside the eu may be subject to vat, import duties and/or taxes. we ship your package according to incoterm delivered duty unpaid (ddu). this means that we do not collect vat, duties and/or taxes on orders to countries outside the eu and we cannot predict what your particular charges may be. we write the following customs commodity code on our synthesizer shipments: 9207105000.
customers outside eu are personally responsible for customs duties, brokerage & clearance entry fees in addition to ups/fedex shipping costs.
if your package arrives damaged in shipping or with missing content please report this immediately with the courier or at the latest within 14 days of arrival. please provide photo documentation. claims filed later than this are not accepted.
teenage engineering products come with a 1 (one) year limited warranty for the original owner, starting from the date of the purchase. being able to prove the date of the original purchase with an invoice or a receipt is mandatory if you require warranty service. rechargeable batteries come with a 6 (six) month warranty from the date of original purchase.
if the machine should need a repair during the warranty period no charges will be applied for parts or labor. this warranty does not cover (a) damage from physical abuse such as dropping the unit or impact from hard objects; (b) physically damaged connectors; (c) broken keys or physical damage to the keyboard mechanism; (d) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner's manual for this product; (e) any shipment of the product (claims must be presented to the carrier); (f) repair or attempted repair by anyone other than or approved by teenage engineering; (g) any unit which has been altered or on which the serial number has been defaced, modified
or removed; (h) normal wear and any periodic maintenance; (i damage due to inappropriate storage; (j) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (k) damages attributable to power line surge or related electrical abnormalities (including phantom power, wrong voltage, etc); (l) damage due to connecting other than certified usb charger/equipment to the usb port; (m) damage due to liquid contamination and / or battery leakage; (n) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable; (o) damage resulting from any use other than that it was intended for; (p) product purchased as ex-demo, refurbished stock or second hand.
number of dead pixels to exchange a screen: 2 or more. number of hot pixels to exchange a screen: 2 or more. exchange new screen with 1 dead pixel: yes if reported within 14 days from original purchase date or arrival date.
rma service procedure
contact teenage engineering if you need warranty service. please provide your original order-id number and a short description of the issue. teenage engineering will email you an rma number with return instructions. you cannot send an item for repair without contacting teenage engineering first and acquiring an rma number. you will be given the address to your nearest repair center.
all goods must be sent in original packaging and packed well. if failing to comply we are entitled to impose a fee or refuse to accept the repair.
in the case of non warranty service the customer is responsible for all shipping costs, to teenage engineering and back to the customer.
in the case of warranty service, the customer is responsible for the shipping costs to teenage engineering. after completion of the warranty service, teenage engineering will cover the return shipping cost back to the customer.
do not try to service the unit yourself. it will void the warranty.
teenage engineering offers a 14 day money back guarantee for all items sold directly by us. if you bought your products from a reseller then please contact them directly. the 14 days are counted from the arrival of the item. the item has to be in an »as good as new« condition for us to accept full refunding.
the customer covers all shipping charges. if an item is dead on arrival teenage engineering covers the shipping charges.
you cannot return an item without contacting teenage engineering first and acquiring an rma number.
all goods must be returned in original packaging and packed well. if failing to comply we are entitled to impose a fee or refuse to accept the return.
a copy of the original invoice or receipt must be supplied with the item.
any refund is transferred back to the original source of payment once we have received and inspected the returned items.
orders placed using direct bank transfer or paypal can be canceled at any time before transferring money for the order. if no money has been received within 20 days the order will be canceled automatically. orders paid using a credit card can be canceled and refunded immediately if the order has not been shipped. if the order has been shipped the return policy applies.
teenage engineering ab
org. no. 556718-3719
vat no. se556718371901